Get Support
Need help with AppointmentGuru? Our support team is here to assist you with any questions, technical issues, or guidance you might need.
Help documentation
Answers to common questions, step-by-step guides and tips for getting the most out of AppointmentGuru.
Read the help docs (opens in a new tab)Online courses
Short courses that walk you through AppointmentGuru’s key and advanced features.
See online courses (opens in a new tab)System status
See whether there are any current issues, planned maintenance or service disruptions.
Check system status (opens in a new tab)Email support
Need help with something specific? Our support team will get back to you.
Email support (opens in a new tab)Book a demo
Want to see how AppointmentGuru works? Book a demo with our founder, who will walk you through the system and answer your questions.
Book a demo (opens in a new tab)Support Hours
Our support team is available:
- Monday to Friday: 09:00 to 17:00 SAST
Please email [email protected] for any queries.
Before you contact support
To help us assist you more efficiently, please:
- Check our help documentation: many questions are answered in our guides.
- Check system status: see whether a known issue is affecting our services.
- Gather the details: have your account details and a clear description of the issue ready.
What to include
When contacting support, please provide:
- Your name and practice name
- Account email address
- Clear description of the issue
- Steps to reproduce the problem (if applicable)
- Screenshots or error messages (if applicable)
- Browser and device information (for web-related issues)
Response Times
- General questions: within one working day
- Critical issues: immediate response during business hours
- Bug reports: acknowledged within one working day, with updates as we work on a fix
We're committed to providing you with the best possible support experience. Thank you for choosing AppointmentGuru!